KINERJA PEMBUATAN AKTA KELAHIRAN
DOI:
https://doi.org/10.30997/jgs.v7i2.3183Abstrak
The implementation of population administration is conducted through the issuing of population document as an effort for civil registration. One of population documents for civil registration is birth certificate. This research aims to describe the performance of making birth certificate in Local Office of Population and Civil Registration of Bogor City. This research takes Agus Dwiyanto’s theory of performance including five dimensions, namely productivity, service quality, responsivity, responsibility and accountability. Method of this research is descriptive method combined with quantitative approach. Data collected by questionaires are counted by the formula of weight mean score to get mean score. Meanwhile, data collected by observation, interview and literature study are qualitatively described to deepen the discussion of performance of making birth certificate. Results of this research describe that the performance of making birth certificate in Local Office of Population and Civil Registration of Bogor City, measured from dimensions of productivity, service quality, responsivity, responsibility and accountability, indicate mean score 3.87 categorized as good. Nevertheless, this research finds the lack on the indicator of facility availability from dimension of service quality. Therefore, this research recommends to fulfill the facility in order to improve the quality of public service, including the improvement of public satisfaction on the service of making birth certificate.
Referensi
Sugiyono. (2012). Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2016). Metode Penelitian Kuantitatif dan Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Jurnal
Indra Rukmana . (2020) Efektivitas Penilaian Kinerja Berbasis E-Kinerja di Pusat Pelatihan Manajemen dan Kepemimpinan Pertanian. Jurnal Governansi, Volume 6 Nomor 1 Tahun 2020.
Jun Sam Yang. (2020) Kinerja Pegawai Negeri Sipil di Kecamatan Bogor Selatan Kota Bogor. Jurnal Governansi, Volume 6 Nomor 1 Tahun 2020.
Dokumen-Dokumen
Undang-Undang Nomor 23 Tentang Perlindungan Anak.
Undang-Undang Nomor 24 Tahun 2013 Tentang Administrasi Kependudukan.
Undang-Undang Nomor 3 Tahun 2014 Tentang Pemerintah Daerah.
Unduhan
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Lisensi
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