KUALITAS PELAYANAN PEMBUATAN KARTU KELUARGA (KK) PADA KANTOR KECAMATAN
DOI:
https://doi.org/10.30997/jgs.v8i2.5438Kata Kunci:
Kualitas, Pelayanan Publik, Kecamatan, Kartu KeluargaAbstrak
This study aims to determine the Quality of Service for Making Family Cards (KK), Family Cards are one of the civil registry documents that must be owned by every head of the family, but complaints are still found in the service of making family cards at the Ciawi District Office, Bogor Regency. This study used a descriptive method with a quantitative approach. The population in this study were people who received the service of making Family Cards at the Ciawi District office with a sample of 78 respondents. Namely, the people found who were doing the service of making Family Cards (KK) at the Ciawi District Office. The results show that in general the service for making Family Cards in Ciawi District has been going well, but there are still several dimensions that are still below the average variable value, namely the empathy dimension with an average value of 4.17, the reliability dimension. the average score is 4.16, and the assurance dimension is 4.17.
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PERATURAN:
Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 Tentang Pelayanan Publik.
Peraturan Bupati Bogor Nomor 98 Tahun 2020 Tentang Perubahan Atas Peraturan Bupati Nomor 72 Tahun 2016 Tentang Kedudukan Susunan Organsasi, Tugas Dan Fungsi Tata Kerja Kecamatan.
Peraturan Daerah Kota Bogor Nomor 8 Tahun 2017 tentang Penyelenggaraan Urusan Pemerintahan Daerah. Untuk memperlancar pelaksanaan urusan pemerintahan Daerah.
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