STUDI TENTANG KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS CIAWI KABUPATEN BOGOR

Authors

  • Siti Munispa Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Djuanda, Jl. Tol Ciawi No. 1, Kotak Pos 35 Bogor 16770.
  • Chairul Amri Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Djuanda, Jl. Tol Ciawi No. 1, Kotak Pos 35 Bogor 16770.
  • Rita Rahmawati Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Djuanda, Jl. Tol Ciawi No. 1, Kotak Pos 35 Bogor 16770.

DOI:

https://doi.org/10.30997/jgs.v2i2.218

Abstract

Community Health Centres (Puskesmas) is the primary health care system that serves patients in general and patients with health insurance card (BPJS). Low cost is the reason that community choose Puskesmas as the first choice for medical treatment. However, there are many patients who complain about the lack of quality health services on Puskesmas. Therefore, the purpose of this study was to determine the quality of health service on Puskesmas. This study took place in Puskesmas Ciawi, Bogor Regency, West Java, Indonesia. The research used descriptive method and qualitative approach. Data was collected by bibliography study, observation, and interview. The results showed that the quality of health care on Puskesmas Ciawi still has some drawbacks, namely a less comfortable lounge area, a limited number of toilets, the less friendly clerk. Most community health service users view the service of process than the outcome and image. Therefore, the results of this study recommend that the quality of health care is determined by the ability of management and hospital medical committee including head of  Puskesmas in maintaining the reputation of the institution and the public trust.

     Key words: Service Quality, Health Center, Reputation Institute, a medical committee

References

Emzir. (2010). Metodologi Penelitian Kualitatif: Analisis Data. Jakarta: Raja
Grafindo.

Garna, Judistira K. (1999). Metode Penelitian: Pendekatan Kualitatif. Bandung: Primaco Akademika CV.

Lukman, Sampara. (2008). Manajemen Kualitas Pelayanan. Jakarta: STIA LAN Press.

Moleong J, Lexy (1998). Metode Penelitian Kualitatif. Bandung: PT Remaja
Rosdakarya.

Nazir, Moh, (1988). Metode Penelitian. Jakarta: Ghalia Indonesia.

Ndaraha, Taliziduhu, (2000). Ilmu Pemerintahan Jilid 111, Buku Ilmu
Pemerintahan Kerjasama IIP-UNPAD: Jakarta.

Tjiptono, Fandy, (2001). Strategi Pemasaran. Sinambela, Lijan. 2009. Reformasi Pelayanan Publik. Jakarta: Bumi Aksara.

Edisi Pertama. Yogyakarta: Andi Ofset.Tjiptono, Fandy, (2007). Strategi
Pemasaran. Edisi Pertama. Yogyakarta: Andi Ofset.

Whitney, F. (1960). The Element Of Research. New York: Prentice-Hall, Inc
---------., 2000. A. Four Year Continuaution Study of A Teachers Collage Class. New York: The Macmillan Co.

Undang-Undang Republik Indonesia Nomor. 36 Tahun 2009 Tentang Kesehatan.

Downloads

Published

2017-03-18

How to Cite

Munispa, S., Amri, C., & Rahmawati, R. (2017). STUDI TENTANG KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS CIAWI KABUPATEN BOGOR. urnal overnansi, 2(2), 101–110. https://doi.org/10.30997/jgs.v2i2.218
Abstract viewed = 582 times

Most read articles by the same author(s)

> >>