PROFESSIONALISM OF DISTRICT EMPLOYEES IN ELECTRONIC RESIDENCY CARD SERVICES
DOI:
https://doi.org/10.30997/jgs.v9i1.7637Keywords:
District, E-KTP, Employee, ProfessionalismAbstract
One of the big challenges for the government, especially local governments in public services, is to display professional behaviour, as well as a high work ethic. The purpose of this study is to determine the level of professionalism shown by service employees. E-KTP (Electronic Identity Card). Population administration and civil registration services in Caringin District, Bogor Regency. This study uses a descriptive method with a quantitative approach. With respondents totalling 20 employees of the -district office, using probability sampling techniques, collecting data through library research, observation, interviews and questionnaires. The results showed that the professionalism of employees at the Caringin District office, Bogor Regency, was seen from competence, effectiveness, efficiency and responsibility in the implementation of services that were good, but there were still several dimensions that were still below the average outcome value of variables, namely the competency dimension with an average value average of 4.11, dimensions of effectiveness with an average value of 4.15, dimensions of efficiency with an average value of 4.12 and dimensions of responsibility with an average score of 4.12. Suggestions in this study need to increase the capacity of employees through job training and seminars in order to increase the knowledge and abilities of officers in providing services.
References
Kartasasmita. (2014). Menuju Pegawai Yang Profesional dan Berintegritas. Bumi Aksara.
Sedarmayanti. (2010). Manajemen Sumber Daya Manusia Reformasi dan Manajemen Pegawai Negeri Sipil. PT Refika Aditama.
Sugiyono. (2014). Metode Penelitian Manajemen. Alfabeta.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Alfabeta, CV.
Andika Winly Oroh, Novie Pioh, Gustaf Undap. 2017. Profesionalisme Kerja Perangkat Kelurahan Dalam Pelayanan Publik Di Kelurahan KotaMobagu Kecamatan Kotamobagu Barat. Jurnal jurusan ilmu pemerintahan. Volume 2 No 2 Tahun 2017
Febrianor Adytia, Murakhman Sayuti Enggok, Murdiansyah Herman. 2021. Profesionalisme Kerja Pegawai dalam Pelayan Publik (Studi Kasus Pengurusan Pelayanan Kartu Tanda Penduduk di Kecamatan Cempaka Kota Banjarbaru).
Jahiruddin. 2021. Profesionalisme Aparatur Pemerintah Dalam Pelayanan Publik Di Kecamatan Samarinda Lilir. Jurnal administrasi dan kebijakan. Volume 20 No 1 Hal 71-77.
Safredo. 2021. Profesionalisme Kerja Pegawai Negeri Sipil Dalam Penyelenggaraan Pelayanan Publik (Studi Tentang Pembuatan E-KTP di Dinas Kependudukan dan Pencatatan Sipil Kota Mojokerto). Jurnal fakultas ilmu sosial dan ilmu politik.
Sepriman Laoli, Eka Septiani Laoli, Netti Karian Mendrofa. 2022. Analisis Profesionalisme Kerja Pegawai Dalam Pelayanan Publik di Kantor Camat Gunungsitoli Idanoi. Jurnal ilmiah simantek. Volume 6 No 4 Hal 42-50.
Siti Rahayu, Beddy Iriawan Maksudi, Irma Purnamasari. 2016. Kualitas Pelayanan Kartu Tanda Penduduk Elektronik Di Kecamatan Cisarua Kabupaten Bogor. Jurnal governansi ISSN 2442-3971 Volume 2 Nomor 1.
Undang-Undang Tahun 2009 Tentang Pelayanan Publik
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 15 Tahun 2014 tentang Pedoman Standar Pelayanan.
Peraturan Bupati (PERBUP) Kabupaten Bogor Nomor 98 Tahun 2022 Tentang Perubahan Atas Peraturan Bupati Nomor 72 Tahun 2016 Tentang Kedudukan, Susunan Organisasi Tugas Dan Fungsi Serta Tata Kerja Kecamatan
Peraturan Daerah (PERDA) Kab. Bogor No. 7 Tahun 2008 Tentang Penyelenggaraan Urusan Pemerintahan Daerah.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Afmi Apriliani, Euis Salbiah, Siti Wulandari
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with Jurnal Governansi agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in Jurnal Governansi.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in Jurnal Governansi.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
