service qualityQUALITY OF SERVICE FOR MAKING FAMILY CARD (KK) AT THE OFFICE OF THE SUB-DISTRICT

Authors

  • nurmas_hasanah tanjung nurmas_hasanah_tanjung_euis_salbiah_afmi_apriliani
  • Euis Salbiah Universitas Djuanda
  • Afmi Apriliani Universitas Djuanda

DOI:

https://doi.org/10.30997/jgs.v8i2.5438

Keywords:

Kualitas, Pelayanan Publik, Kecamatan, Kartu Keluarga

Abstract

This study aims to determine the Quality of Service for Making Family Cards (KK), service quality is a comparison between consumer expectations and service performance, while the Family Card is one of the civil registration documents that must be owned by every head of the family, but complaints are still found in the manufacture service. family card at the Ciawi District Office, Bogor Regency. In this study using a descriptive method with a quantitative approach. The population in this study were people who received the service of making Family Cards at the Ciawi District office with a sample of 78 respondents. namely the people found who were doing the service of making Family Cards (KK) at the Ciawi District Office. The results show that in general the service for making Family Cards in Ciawi District has been going well, but there are still several dimensions that are still below the average variable value, namely the empathy dimension with an average value of 4.17, the reliability dimension. the average score is 4.16, and the dimension of assurance (assurance) with an average value of 4.17.

References

A. Parasuraman, V. A. (1988). SERVQUAL: A Skala Multiple-Item Untuk Mengukur Konsumen Persepsi Kualitas Pelayanan . Jurnal Retailing Volume 64 Nomor 1 , 23-28.

Bambang Eka Saputra, B. I. (2021). Kualitas Pelayanan Publik Pembayaran Pajak Kendaraan Bermotor.Jurnal Governance, p-ISSN 2442-3971 e-ISSN 2549-7138 Volume 7 Nomor1, April 2021,30-32.

Euis Salbiah, I. P. (2019). Partisipasi Masyarakat Dalam Meningkatkan Kualitas Pelayanan Pertanahan. Jurnal Governace, p-ISSN 2442-3971 Volume 6 Nomor 1, April 2020 , 38-41.

Heldi. (2020). Kualitas Pelayanan Dalam Pembuatan Kartu Keluarga Di Kecamatan Mekarmukti Kabupaten Garut. Jurnal Inovasi Penelitian,Volume1 Nomor 1, Juni 2020 , 18-20.

Lulu Kristina, R. R. (2018). Peningkatan Kualitas Pelayanan IMB Dalam Meningkatkan Pendapatan Asli Daerah Kota Bogor Di Wilayah Kecamatan Bogor Timur. Jurnal Governance p-2442-3971;e-ISSN 2549-7138 Volume 4 Nomor 1, April 2018 , 36-41.

H. M. (2011). Kualitas Pelayanan Publik, Konsep, Dimensi, Indikator dan Implementasinya. Yogyakarta: Gava Media.

Hardiyansyah, M. (2018). Kualitas Pelayanan Publik. Yogyakarta: Gava Media.

Ismail Nurdin, (2019). Kualitas Pelayanan Publik (Perilaku Aparatur Komukiasi Birokrasi Dalam Pelayanan PUBLIK). Surabaya: Media Sahabat Cendekia.

Sofyan, M. (2014). Manajemen Kinerja (Performance Manajemen). Jember: STAIN Jember Press.

Sugiono, P. D. (2017). Metode Penelitian Kuantitatif. Bandung: ALAFABETA.

Sugiono, P. D. (2018). METODE Penelitian Kuantitatif Kualitatif Dan R&D. Yogyakarta: Alfabeta.

Tangkilisan. (2005). Manajemen Publik. Jakarta: PT. Grasindo.

PERATURAN:

Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 Tentang Pelayanan Publik.

Peraturan Bupati Bogor Nomor 98 Tahun 2020 Tentang Perubahan Atas Peraturan Bupati Nomor 72 Tahun 2016 Tentang Kedudukan Susunan Organsasi, Tugas Dan Fungsi Tata Kerja Kecamatan.

Peraturan Daerah Kota Bogor Nomor 8 Tahun 2017 tentang Penyelenggaraan Urusan Pemerintahan Daerah. Untuk memperlancar pelaksanaan urusan pemerintahan Daerah.

Published

2022-10-01

How to Cite

tanjung, N. H., Salbiah, E., & Apriliani, A. . (2022). service qualityQUALITY OF SERVICE FOR MAKING FAMILY CARD (KK) AT THE OFFICE OF THE SUB-DISTRICT. Jurnal Governansi, 8(2), 141–152. https://doi.org/10.30997/jgs.v8i2.5438

Issue

Section

Articles
Abstract viewed = 110 times

Most read articles by the same author(s)

> >>