Kinerja Pembuatan Akta Kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kota Bogor
DOI:
https://doi.org/10.30997/jgs.v7i2.3183Abstract
This study aims to determine the performance of making birth certificates in the Department of Population and Civil Registration of Bogor City. The method used is a description of the analysis with data analysis techniques using the calculation of the Weight Mean Score (WMS). The data collection technique in this study used a questionnaire, and was strengthened by collecting the results of the interview. The theory used in this research is Agus Dwiyanto’s theory which consists of five dimensions, namely productivity, service quality, responsiveness, responsibility and accountability. The results of this study indicate that the performance of making birth certificates shows good results with an average value of 3.87. This is indicated by the results of the analysis of each dimension entering the good category. However, there are still deficiencies and obstacles in the indicators of the availability of infrastructure and service quality.
Keywords: Performance, Birth Certificate, Regional Regulation
References
Sugiyono. (2012). Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2016). Metode Penelitian Kuantitatif dan Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Jurnal
Indra Rukmana . (2020) Efektivitas Penilaian Kinerja Berbasis E-Kinerja di Pusat Pelatihan Manajemen dan Kepemimpinan Pertanian. Jurnal Governansi, Volume 6 Nomor 1 Tahun 2020.
Jun Sam Yang. (2020) Kinerja Pegawai Negeri Sipil di Kecamatan Bogor Selatan Kota Bogor. Jurnal Governansi, Volume 6 Nomor 1 Tahun 2020.
Dokumen-Dokumen
Undang-Undang Nomor 23 Tentang Perlindungan Anak.
Undang-Undang Nomor 24 Tahun 2013 Tentang Administrasi Kependudukan.
Undang-Undang Nomor 3 Tahun 2014 Tentang Pemerintah Daerah.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 JURNAL GOVERNANSI
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with Jurnal Governansi agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in Jurnal Governansi.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in Jurnal Governansi.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.