Kinerja Pembuatan Akta Kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kota Bogor

Authors

  • Eva SitiNurkholifah Universitas Djuanda
  • R Akhmad Munjin Universitas Djuanda
  • Ginung Pratidina Universitas Djuanda

DOI:

https://doi.org/10.30997/jgs.v7i2.3183

Abstract

This study aims to determine the performance of making birth certificates in the Department of Population and Civil Registration of Bogor City. The method used is a description of the analysis with data analysis techniques using the calculation of the Weight Mean Score (WMS). The data collection technique in this study used a questionnaire, and was strengthened by collecting the results of the interview. The theory used in this research is Agus Dwiyanto’s theory which consists of five dimensions, namely productivity, service quality, responsiveness, responsibility and accountability. The results of this study indicate that the performance of making birth certificates shows good results with an average value of 3.87. This is indicated by the results of the analysis of each dimension entering the good category. However, there are still deficiencies and obstacles in the indicators of the availability of infrastructure and service quality.

Keywords: Performance, Birth Certificate, Regional Regulation

Author Biographies

Eva SitiNurkholifah, Universitas Djuanda

Program Studi Administrasi Publik

R Akhmad Munjin, Universitas Djuanda

Program Studi Administrasi Publik

Ginung Pratidina, Universitas Djuanda

program Studi Administrasi Publik

References

Agus Dwiyanto, (2012). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.
Sugiyono. (2012). Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2016). Metode Penelitian Kuantitatif dan Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Jurnal
Indra Rukmana . (2020) Efektivitas Penilaian Kinerja Berbasis E-Kinerja di Pusat Pelatihan Manajemen dan Kepemimpinan Pertanian. Jurnal Governansi, Volume 6 Nomor 1 Tahun 2020.
Jun Sam Yang. (2020) Kinerja Pegawai Negeri Sipil di Kecamatan Bogor Selatan Kota Bogor. Jurnal Governansi, Volume 6 Nomor 1 Tahun 2020.
Dokumen-Dokumen
Undang-Undang Nomor 23 Tentang Perlindungan Anak.
Undang-Undang Nomor 24 Tahun 2013 Tentang Administrasi Kependudukan.
Undang-Undang Nomor 3 Tahun 2014 Tentang Pemerintah Daerah.

Published

2021-10-15

How to Cite

SitiNurkholifah, E., Munjin, R. A., & Pratidina, G. (2021). Kinerja Pembuatan Akta Kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kota Bogor. Jurnal Governansi, 7(2), 143–148. https://doi.org/10.30997/jgs.v7i2.3183

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