Firdausi Fikri, Annisa, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
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Jurnal Governansi Vol. 9 No. 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023 - Articles
GAP ANALYSIS TO MEASURE SERVICE QUALITY AT PUBLIC SERVICE MALL (MPP)
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