• M. Husein Maruapey Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Djuanda, Jl. Tol Ciawi No. 1, Kotak Pos 35 Bogor 16720




Managing innovation involves many complex activities from organizations, stakeholders, and knowledge. Innovation is essential in improving the efficiency of the public sector. So the importance of governance innovation will provide the consequences of any failure or success of the innovation itself. Governance innovation also reflects the managing innovation in a way that is innovative as one strategy innovation process, so that innovation can show results and benefits. The focus of this research is the investigation phenomenon of governance innovations data and documents civil registration record with innovative ways in Southeast Aceh Regency. Also comparative with some other local government do it. Methods of qualitative analysis with phenomenology are used to be able to explain and illustrate and identify how the phenomenon occurs. Data collection is done inductively, interview, discussion, observation, and participation. Data reduction do with descriptive between empirical and secondary data. Images, tables, symbols, and lines used to realities revealed. Triangulation is used to conclude carefully from empirical and secondary data. The results of this research finding, governance innovation are innovative should be supported by policies, aside from the leadership capability as the executor. Citizen participation, cooperation various sector also contributes to a positive endorsement. Innovation is also an immediate need at this time for delivering excellent public services and competitive by the government.

Keywords: Innovation Governance, Innovative, Public Service, Government.



Alberti, A., & Bertucci, G. 2007. Innovation in Governance and Public Administration: Key Issues and Perspectives. Dalam Department of Economic and Social Affairs (Ed.). Innovations in Governance in the Middle East, North Africa, and Western
Balkans: Making Governments Work Better in the Mediterranean Region (h. 3-12). New York: United Nations.

Anttiroiko, A.-V., Bailey, S. J., & Valkama, P. 2011. Innovations in Public Governance in the Western World. Amsterdam: IOS Press BV.

Aspinall, E., & Sukmajati, M. 2015. Politik Uang di Indonesia: Patronase dan Klientelisme pada Pemilu Legislatif 2014. Yogyakarta: PolGov.

Assche, K. V., Beunen, R., & Duineveld, M. 2014. Evolutionary Governance Theory: An Introduction. Heidelberg: Springer Science+Business Media.

Banerjee, B., & Ceri, S. 2016. Creating Innovation Leaders A Global Perspective. Switzerland: Springer International Publishing.

Bovaird, T., & Löffler, E. 2009. Public Management and Governance (2nd ed.). New York, NY: Routledge.

Caiden, G. E. 2009. Administrative Reform. Chicago: Aldine Transaction.

DuBrin, A. J. 2006. Essential of Management (9th ed.). Mason, OH: Cengage Learning.

Dwiyanto, A. 2015. Reformasi Birokrasi Kontekstual. Yogyakarta: Gadjah Mada University Press.

Ernst, & Young. 2017. Public Sector Innovatiom: From Idea to Action. Canada: Ernst & Young LLP.

Erridge, A. 2009. Contracting for Public Services. Dalam T. Bovaird, & E. Loffler (Ed.). Public Management and Governance (h.95-108). Oxon: Routledge.

Fagerberg, J. 2004. Innovation: A Guide to the Literature. Dalam J. Fagerberg, D. C. Mowery, & R. R. Nelson (Ed.). The Oxford Handbook of Innovation (h. 1-26). New York: Oxford University Press.

Farazman, A. 2009. Bureaucracy and Administration. Boca Raton: CRC Press.

Farmer, D. J. 2010. Public Administration in Perspective: Theory and Practice Through Multiple Lenses. New York: M.E. Sharpe.

Francisco, J. 2012. Innovation in Government? Let’s Get Practical. Ottawa: Canadian Government Executive.
Goodsell, C. T. 2015. New Case Bureaucracy. Washington, DC: CQ Press.

Hummel, R. P. 2015. The Bureaucractic Experience: The Post Modern Challenge (5th ed.). Oxon: Routledge.

Klareskov, V., & Nikolov, D. 2007. Eleven Innovations in Governance in the Middle East, North Africa, and Western Balkans: A Synopsis. Dalam Department of Economic and Social Affairs (Ed.). Innovations in Governance in the Middle East, North Africa, and Western Balkans: Making Governments Work Better in the Mediterranean Region (h. 41-52). New York: United Nations.

Miles, I. 2004. Innovation in Service. Dalam J. Fagerberg, D. C. Mowery, & R. R. Nelson (Ed.). The Oxford Handbook of Innovation (h. 433-458). New York: Oxford University Press.
Morris, L. 2013. The Innovation Master Plan . Tyngsborough, MA: Innovation Academy.

Moustakas, C. 1994. Phenomenological Research Methods. Thousand Oaks, CA: SAGE Publications.

Raadschelders, J. C. 2003. Government A Public Administrative Perspective. New York: Routledge.

Rogers, E. M. 1995. Diffusion of Innovations (4th ed.). New York: The Free Press.

Shafritz, J. M., Russel, E., & Borick, C. P. 2016. Introducing Public Administration (8th ed.). Oxon: Routledge.

Torfing, J., & Triantafillou, P. 2016. Enhancing Public Innovation by Transforming Public Governance. Cambridge: Cambridge University Press.

Willoughby, K. G. 2014. Public Budgeting in Context: Structure, Law, Reform, and Results. San Francisco, CA: John Wiley & Sons.


Agger, A., & Sorensen, E. 2016. Managing Collaborative Innovation in Public Bureaucracies. Planning Theory, 1-21. doi:10.1177/1473095216672500

Andhika, L. R. 2017. Perbandingan Konsep Tata Kelola Pemerintah: Sound Governance, Dynamic Governance, dan Open Government. Jurnal Ekonomi dan Kebijakan Publik, 8(2), 87-102. doi:10.22212/jekp.v8i2.867

Bannink, D., & Ossewaarde, R. 2012. Decentralization: New Modes of Governance and Administrative Responsibility. Administration & Society, 44(5), 595 –624. doi:10.1177/0095399711419096

Bannink, D., & Ossewaarde, R. 2012. Decentralization: New Modes of Governance and Administrative Responsibility. Administration & Society, 44(5), 595 –624. doi:10.1177/0095399711419096

Baregheh, A., Rowley, J., & Sambrook, S. 2009. Towards a Multidisciplinary Definition of Innovation. Management Decision, 47(8), 1323-1339. doi:10.1108/00251740910984578
Berman, E. M. 2007. Innovation in Local Government: Past, Present, Future. International Journal of Public Administration, 19(7), 1027-1036. doi:10.1080/01900699608525130

Borins, S. 2002. Leadership and Innovation in the Public Sector. Leadership & Organization Development Journal, 23(8), 467-476. doi:10.1108/01437730210449357

Bryson, J. M., Quick, K. S., Slotterback, C. S., & Crosby, B. C. 2012. Designing Public Participation Processes. Public Administration Review, 73(1), 23-34. doi:10.111/j.1540-6210.2012.02678.x.

Callahan, K. 2007. Citizen Participation: Models and Methods. International Journal of Public Administration, 30(11), 1179-1196. doi:10.1080/01900690701225366

Cerne, M., Jaklic, M., & Skerlavaj, M. 2013. Authentic Leadership, Creativity, and Innovation: A Multilevel Perspective. Leadership, 9(1), 63-85. doi:10.1177/1742715012455130

Cooper, C. A., & Reinagel, T. P. 2015. The Limits of Public Service Motivation: Confidence in Government Institutions Among Public Servant. Administration & Society, 89(9), 1297-1317. doi:10.1177/0095399715581039

Damanpour, F. 1996. Bureaucracy and Innovation Revisited: Effects of Contingency Factors, Industrial Sectors, and Innovation Characteristics. The Journal of High Technology Management Research, 7(2), 149-173. doi:10.1016/S1047-8310(96)90002-4

Damanpour, F., & Aravind, D. 2011. Managerial Innovation: Conceptions, Processes, and Antecedents. Management and Organization Review, 8(2), 423-454. doi:10.1111/j.1740-8784.2011.00233.x

Denhardt, J. V., & Denhardt, R. B. 2015. The New Public Service Revisited. Public Administration Review, 75(5), 664-672. doi:10.1111/puar.12347

Giorgi, A. 1997. The Theory, Practice, and Evaluation of the Phenomenological Method as a Qualitative Research. Journal of Phenomenological Psychology, 28(2), 235-260. doi:10.1163/156916297X00103

Groenewald, T. 2004. A Phenomenological Research Design Illustrated. International Journal of Qualitative Methods, 3(1), 42-55. doi:10.1177/160940690400300104

Hartley, J. 2005. Innovation in Governance and Public Services: Past and Present. Public Money & Management, 25(1), 27-34. doi:10.1111/j.1467-9302.2005.00447.x

Ho, K. L. 2011. Reinventing the Bureaucracy? Malaysia's New Administrative Reform Initiatives. Journal of Comparative Asian Development, 1(1), 87-104. doi:10.1080/15339114.2002.9678351

Kim, S., & Han, C. 2014. Administrative Reform in South Korea: New Public Management and the Bureaucracy. International Review of Administrative Science, 0(0), 1-19. doi:10.1177/0020852314558034

Klimentova, S. 2014. Innovation in the Public Sector: Is it Measurable. Studies in Managerial and Financial Accounting, 28, 289-315. doi:10.1108/S1479-351220140000028021

Lewis, J. M., Ricard, L. M., & Klijn, E. H. 2017. How Innovation Drivers, Networking and Leadership Shape Public Sector Innovation Capacity. International Review of Administrative Science, 1-20. doi:10.1177/0020852317694085

McHugh, M., O'Brien, G., & Ramondt, J. 2010. Finding an Alternative to Bureaucratic Models of Organization in the Public Sector. Public Money & Management, 21(1), 35-42. doi:10.1111/1467-9302.00246

Moore, M., & Hartley, J. 2008. Innovations in Governance. Public Management Review, 10(1), 3-20. doi:10.1080/14719030701763161

Osborne, S. P., & Brown, L. 2011. Innovation, Public Policy and Public Service Delivering in the UK: The Word that Would be King? Public Administration, 89(4), 1335-1350. doi:10.1111/j.1467-9299.2011.01932.x

Rasul, I., & Rogger, D. 2017. Management of Bureaucrats and Public Service Delivery: Evidence from the Nigerian Civil Service. The Economic Journal, 0(0), 1-29. doi:10.1111/ecoj.12418

Scupola, A., & Zanfei, A. 2016. Governance and Innovation in Public Sector Services: The Case of the Digital Library. Government Information Quarterly, 33(2), 237-249. doi:10.1016/j.giq.2016.04.005

Sjahrir, B. S., Kis-Katos, K., & Schulze, G. 2013. Political Budget Cycles in Indonesia at the District Level. Economics Letters, 120(2), 342-345. doi:10.1016/j.econlet.2013.05.007

Sorensen, E., & Torfing, J. 2011. Enhancing Collaborative Innovation in the Public Sector. Administration & Society, 43(8), 842-868. doi:10.1177/0095399711418768

Su, S., & Baird, K. 2017. The Role of Leaders in Generating Management Innovation. The International Journal Human Resource Management, 1-22. doi:10.1080/09585192.2017.1282533

Vries, H. d., Bekkers, V., & Tummers, L. 2015. Innovation in the Public Sector: A Systematics Review and Future Research Agenda. Public Administration, 94(1), 146-166. doi:10.1111/padm.12209

Wisdom, et al. (2014). Innovation Adoption: A Review of Theories and Constructs. Adm Policy Ment Health, 41(4), 480-502. doi:10.1007/s10488-013-0486-4


Chung, C.-c. (2011). Government, Governance and the Development of the Innovation Systems: The Example of the Taiwanese Biotechnology and Related Sectoral Policies . University of Manchester. Manchester, UK.

Thomas, G. (2015). Constructing The Hydrogen Fuel Cell Community: A Case Study of Networked Innovation Governance. Dissertation Submitted in degree of Doctor of Philosophy, University of Birmingham, Birmingham, UK.
Sumber Digital

Andayani, D. (2017, 9 19). Kemendagri: 9,3 Juta WNI Belum Rekam e-KTP. Diperoleh tanggal 12 Maret 2018, dari https://news.detik.com/berita/d-3649856/kemendagri-93-juta-wni-belum-rekam-e-ktp
Disdukcapil Kabupaten Gunung Kidul. (2016, 11 23). Inovasi pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Gunungkidul. Diperoleh tanggal 12 Maret 2018, dari http://dukcapil.gunungkidulkab.go.id/inovasi-pelayanan-di-dinas-kependudukan-dan-pencatatan-sipil-kabupaten-gunungkidul/
Dirjen Dukcapil. (2014, Pebruari 27). Sejarah KTP di Indonesia. Diperoleh tanggal 12 Maret 2018, dari http://www.dukcapil.kemendagri.go.id/detail/sejarah-ktp-di-indonesia

Dirjen Dukcapil. 2016 (Desember 30). Ditjen Dukcapil Apresiasi Inovasi Dinas Dukcapil Kabupaten Situbondo. Diperoleh tanggal 22 Maret 2018, dari http://www.dukcapil.kemendagri.go.id/detail/ditjen-dukcapil-apresiasi-inovasi-dinas-dukcapil-kabupaten-situbondo

Dirjen Dukcapil. 2017 (Mei 5). Dinas Dukcapil Tanah Datar Masuk Top 40 Inovasi Pelayanan Publik. Diperoleh tanggal 4 April 2018, dari http://www.dukcapil.kemendagri.go.id/detail/dinas-dukcapil-tanah-datar-masuk-top-40-inovasi-pelayanan-publik

Dirjen Dukcapil. 2018 (Pebruari 2). Luncurkan Si Dukun, DKI Layani 6 In 1 Dokumen Kependudukan. Diperoleh tanggal 11 April 2018, dari http://www.dukcapil.kemendagri.go.id/detail/luncurkan-si-dukun-dki-layani-6-in-1-dokumen-kependudukan-3

Kemenpan. 2016 (Maret 14). Kementerian PANRB Tetapkan Top 99 Inovasi Pelayanan Publik 2016. Diperoleh tanggal 11 April 2018, dari https://www.menpan.go.id/berita-terkini/4516-kementerian-panrb-tetapkan-top-99-inovasi-pelayanan-publik-2016

Disdukcapil Kabupaten Klungkung,. 2017 (Maret 10). Predator Berkeliaran Urus E-KTP Masyarakat Klungkung. Diperoleh tanggal 17 April 2018, dari https://www.disdukcapil.klungkungkab.go.id/baca-artikel/27/Predator-Berkeliaran-Urus-EKTP-Masyarakat-Klungkung.html

OECD. 2016 (Nopember 15). Observatory of Public Sector Innovation. Diperoleh tanggal 23 Pebruari 2018, dari https://www.oecd.org/governance/observatory-public-sector-innovation/innovations/page/larasitareachingtheunreached.htm
Disdukcapil Kabupaten Pariaman. 2017 (Desember 29). Raih Zona Hijau, Disdukcapil Padang Pariaman Terus Tingkatkan Kualitas Pelayanan. Diperoleh tanggal 17 April 2018, dari http://dukcapil.padangpariamankab.go.id/index.php?option=com_content&view=article&id=187:zonahijau&catid=88:berita&Itemid=2327


Population Reference Bureau. (2017). 2016 World Population Data Sheet. Washington DC: Inform Empower Advance.

Disdukcapil Kabupaten Aceh Tenggara. (2017). Laporan Data Perekaman Penduduk Kabupaten Aceh Tenggara Tahun 2017. Kutacane: Dinas Kependudukan dan Pencatatan Sipil Kabupaten Aceh Tenggara.

Peraturan Perundang-undangan

Undang-Undang Republik Indonesia Nomor 24 Tahun 2013 tentang Administrasi Kependudukan

Undang-Undang Republik Indonesia Nomor 23 Tahun 2014 tentang Pemerintahan Daerah.

Qanun Kabupaten Aceh Tenggara Nomor 80 Tahun 2013 Tentang Pelaksanaan Tugas dan Fungsi Dinas Kependudukan dan Pencatatan Sipil Kabupaten Aceh Tenggara.




How to Cite

Maruapey, M. H. (2019). URGENSI TATA KELOLA INOVASI PEREKAMAN DATA DAN DOKUMEN KEPENDUDUKAN. Jurnal Governansi, 5(1), 54–69. https://doi.org/10.30997/jgs.v5i1.1705
Abstract viewed = 339 times