KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR BERKALA ANGKUTAN KOTA DI KOTA BOGOR
Abstract
Testing of Motor vehicle transportation is a form of public service that aims to inspect roadworthy vehicles. This public service is vital because it determines road safety. This study aims to find the quality of periodic testing services in city transportation. This research uses a descriptive method with a quantitative approach. The population in this study was 377 vehicle owners who received testing services. Determination of the sample using the formula Yamane. The result was 79 respondents. Also, the sample of this study was 18 testing staff. Data collection techniques used literature study, observation, interviews, and questionnaires. Data analysis uses Weight Mean Score (WMS) calculations. This study produces an average data score of 3.93 (out of the highest score of 5) for assessing the quality of public services testing motor vehicles, which it showed proper criteria. It means that the quality of service already done well. However, there are still complaints from the public regarding parking areas and waiting rooms, which the community assesses as still lacking, so the facilities need to be improved.References
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Akbar, M. F., & Mustam, M. (2016). Analisis kualitas pelayanan pengujian kendaraan bermotor di Dinas Perhubungan Komunikasi dan Informatika Kabupaten Kudus. Journal of Public Policy and Management Review, 5(2).
Arikunto, S. (2010). Prosedur Penelitian suatu Pendekatan Praktik. Jakarta: PT Bina Aksara.
Budiarto, D., Krisna, E., & Seran, G. G. (2005). Perspektif Pemerintah Daerah Otonomi Birokrasi dan Pelayanan Publik. PT Ghalia Indonesia Printing.
Fauziah, U. R. (2018). Pengaruh Penerapan Prinsip-Prinsip Good Governance terhadap Kualitas Pelayanan Pengujian Kendaraan Bermotor (PKB) pada Dinas Perhubungan Kota Sukabumi. Jurnal Pendidikan Ilmu Sosial, 27(2 (Desember)), 185–193.
Hardiansyah. (2011). Kualitas Pelayanan Publik. Yogyakarta: Gava Media.
Haslinda, Sartono, & BB, S. (2018). Efektivitas pelayanan pengujian kendaraan bermotor (Studi pada Kantor Unit Pelaksana Teknik Dinas Pengujian Kendaraan Bermotor Dinas Perhubungan Kota Kendari). Rez Publika, Jurnal Administrasi Negara, Politik-Pemerintahan, Dan Hubungan Internasional, 4(2 (Juni-Agustus)), 1–10.
Ijang, B., Salbiah., E., & Seran, G. G. (2015). Pengaruh Implementasi UU No.22 Tahun 2009 tentang Lalu Lintas Angkutan Jalan (LLAJ) Terhadap Disiplin Pengemudi Angkutan Kota Di Kota Bogor. Jurnal Governansi ISSN 2442-3971, 1(2).
Pratama, M. H. (2015). Strategi Meningkatkan Kualitas Pelayanan Publik (Studi Deskriptif tentang Strategi UPTD Pengujian Kendaraan Bermotor Tandes Kota Surabaya dalam Meningkatkan Kualitas Pelayanan Pengujian Kendaraan Bermotor). Kebijakan Dan Manajemen Publik, 3(3 (September-Desember)), 90–98.
Roniwati. (1996). Pengaruh kinerja pegawai terhadap kualitas pelayanan pengujian kendaraan bermotor di dinas perhubungan, komunikasi dan informatika kabupaten mamuju utara. E Jurnal Katalog, 154–164.
Salbiah, E., Agustini, Purnamasari, I., & Fitria, M. (2019). Improvement of Land Service Quality in Public Sector. International Journal of Sciences: Basic and Applied Research (IJSBAR)., 43(2), 33–42.
Sugiyono. (2012). Metode Penelitian Administrasi. Jakarta: IKAPI.
Sugiyono. (2013). Administrative Research Methods. Bandung: ALFABETA.
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Published
2020-10-27
How to Cite
rahmawati, evi, Purnamasari, irma, & Goris Seran, G. (2020). KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR BERKALA ANGKUTAN KOTA DI KOTA BOGOR. ADMINISTRATIE: Jurnal Administrasi Publik, 2(2). Retrieved from https://ojs.unida.ac.id/AJAP/article/view/2366
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