PENERAPAN METODE FISHBONE DIAGRAM AND 5 WYH’S ANALYSIS UNTUK MENINGKATKAN KUALITAS PRODUK PAKAIAN JADI
DOI:
https://doi.org/10.30997/jvs.v8i2.6994Keywords:
5 Why’s Analysis, Defect Rate, Fishbone Diagram, Performance, QualityAbstract
The Indonesian apparel industries have challenge compared to competitors from other countries, such
as China, Vietnam and Bangladesh. These countries have advantages such as cheap on raw materials,
costs of production and international trade agreement schemes. However, the apparel industry in
Indonesia can have other advantages, one of which is quality of product. The purpose of this study is to
analyze the processes carried out in effort to improve quality of product by decreasing the defect rate
through the formulation of an appropriate root cause analysis. The research uses a quantitative and
qualitative approach, using the fishbone diagram method, 5 why's analysis and A3 templates, while the
qualitative approach is carried out by interviewing the vendor to gain experience of the benefits before
and after the application of the methods. Comparison of the average final inspection data from all
vendors producing products of brand apparel XYZ before and after the application of the fishbone
analysis method and 5 why's diagrams using the A3 template. The results showed an increase in the
quality of apparel products with a decrease in the defect rate that caused the company's quality rating
increased and also increased the ownership or a sense of responsibility for the quality of all parts,
building a quality culture or culture of quality within the company, improving communication and
coordination within the company
References
Crawford, D. K. (1993). The School for
Quality Learning: Managing the
School and Classroom the Deming
Way. Research Press, Dept. 184, PO
Box 9177, Champaign, IL 61821.
Gultom, D. K., Arif, M., & Fahmi, M.
(2020). Determinasi Kepuasan
Pelanggan Terhadap Loyalitas
Pelanggan Melalui Kepercayaan.
Maneggio: Jurnal Ilmiah Magister
Manajemen, 3(2), 171-180.
http://dx.doi.org/10.30596%2Fmanegg
io.v3i2.5290
Heizer, J., Reder, B., & Muson, C. (2016).
Operations Management:
Sustainability and Supply Chain
Management JAY. Pearson Education
Limited, England.
De Feo, J. A. (2017). Juran's quality
handbook: The complete guide to
performance excellence. McGraw-Hill
Education.
https://www.ukmindonesia.id/bacaartikel/290
Nurzaki, A., Santoso, A., Benawan, C.,
Wahyudin, D., & Santoso, S. (2021,
February). Improvement of DEET
level of product X using Deming cycle
(PDCA Method) in PT Z. In IOP
Conference Series: Materials Science
and Engineering (Vol. 1034, No. 1, p.
. IOP Publishing.
DOI 10.1088/1757-
X/1034/1/012110
Parinduri, L., Hasdiana, S., Purba, P. B.,
Sudarso, A., Marzuki, I., Armus, R., ...
& Refelino, J. (2020). Manajemen
Operasional: Teori dan Strategi.
Yayasan Kita Menulis.
Pusat Data dan Informasi (2021),
Mendorong Kinerja Industri Tekstil
dan Produk Tekstil di Tengah Pandemi,
Buku Analisis Pembangunan Industri,
Kementerian Perindustrian Republik
Indonesia
Rafiah, K. K. (2019). Analisis pengaruh
kepuasan pelanggan dan kepercayaan
pelanggan terhadap loyalitas
pelanggan dalam berbelanja melalui Ecommerce di Indonesia. Al Tijarah,
(1), 46-56.
http://dx.doi.org/10.21111/tijarah.v5i1
.3621
Rahayu, N. A., & Santoso, S. (2021).
Implementation of six sigma to
minimize reject gusset difference and
fold in the blowing process. European
Journal of Business and Management
Research, 6(4), 1-6.
https://doi.org/10.24018/ejbmr.2021.6.
913
Suarez, J. G. (1992). Three Experts on
Quality Management: Philip B.
Crosby, W. Edwards Deming, Joseph
Jurnal Visionida, Volume 8 Nomor 2 Desember 2022
E-ISSN : 2550-0694 | P-ISSN : 2442-417X
Copyright: VISIONIDA, 2022
https://ojs.unida.ac.id/Jvs, surel: jurnal.visionida@gmail.com 41
M. Juran. TOTAL QUALITY
LEADERSHIP OFFICE
ARLINGTON VA.
Santoso, S., & Mayrifka, D. (2019).
Analysis problem and improvement of
appearance aesthetics product model
HC C5/XT with method of Plan-DoCheck-Action (PDCA) in PT. XXXX.
International Journal of Innovative
Science and Research Technology,
(11), 2456-2165.
Santoso, S., Aulia, M. I., Harahap, R. S.,
Sitorus, R. S., & Waskita, D. S. (2021,
February). Improvement of cooling
time performance in TAD® 20t mixing
vessel using root cause analysis and
PDCA cycle in TAD® 20t mixing
vessel product maturity. In IOP
Conference Series: Materials Science
and Engineering (Vol. 1034, No. 1, p.
. IOP Publishing.
X/1034/1/012126
Santoso, S., Natanael, A., Griselda, A.,
Khoirunnisa, J., Simanjuntak, M.,
Bagus, A. R., & Merry, L. Z. (2021).
Analysis of Business Process
Reengineering and Export Platform in
Supporting Business Exports of
Creative Economy Players in the
Micro, Small and Medium Business in
Culinary Sub-sector. Journal of
Economics, Business, and Government
Challenges, 4(1), 32-49.
https://doi.org/10.33005/ebgc.v4i1.17
Santoso, S., Putro, S. S., Fatmawati, A. A.,
& Putri, C. G. (2021). Disain Mitigasi
Risiko Penularan Covid-19 di
Lingkungan Industri Padat Karya
dengan Metode FMEA. JKBM (Jurnal
Konsep Bisnis Dan Manajemen), 7(2),
-166.
https://doi.org/10.31289/jkbm.v7i2.46
Simbolon, R., & Santoso, S. (2021).
Product and Service Quality
Improvement In Manufacturing: A
Study Of Optical Lens Manufacturing
In Indonesia. Media Ekonomi dan
Manajemen, 36(1).
http://dx.doi.org/10.24856/mem.v36i1.
Santoso, S., Anjela, L., Alvionita, U.,
Firmansyah, F., Etlanda, K. A., &
Fatmawati, A. A. (2022). The Role of
Risk Management in Minimizing
Black Stain Through the FMEA
Approach at PT MPZ. Jurnal Rekayasa
Mesin, 12(3), 733-745.
https://doi.org/10.21776/ub.jrm.2021.
03.23
Santoso, S., Minanda, R., Swastantomo, R.,
Kusnadi, K., & Syarifah, L. (2022).
Hubungan Karakteristik Pekerjaan,
Kompensasi, dan Kepemimpinan
Transformasional, terhadap Kinerja
Operasional. SKETSA BISNIS, 9(1),
-52.
https://doi.org/10.35891/jsb.v9i1.3139
Widyahening, C. E. (2018). Penggunaan
Teknik Pembelajaran Fishbone
Diagram Dalam Meningkatkan
Keterampilan Membaca Siswa. Jurnal
Komunikasi Pendidikan, 2(1), 11-19.
Jannah, M., & Siswanti, D. (2017). Analisis
Penerapan Lean Manufacturing untuk
Mereduksi Over Production Waste
Menggunakan Value Stream Mapping
dan Fishbone Diagram. Sinteks: Jurnal
Teknik, 6(1).
Downloads
Published
Issue
Section
License
Copyright (c) 2022 (Jurnal Visionida)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with Jurnal Visionida agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in Jurnal Visionida.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in Jurnal Visionida.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work
