PENGARUH SHARIA COMPLIANCE TERHADAP KEPUASAN NASABAH BSI KC MALANG SOETTA DIMEDIASI OLEH LAYANAN DIGITAL BANKING THE EFFECT OF SHARIA COMPLIANCE ON CUSTOMER SATISFACTION AT BSI KC MALANG SOETTA MEDIATED BY DIGITAL BANKING SERVICE

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Published: Dec 23, 2021
DOI: https://doi.org/10.30997/jn.v8i2.6558
Keywords:
Kepatuhan Syariah, Kepuasan Nasabah, Layanan Digital Banking

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Tifani Nurmala Widiya
UIN Maulana Malik Ibrahim Malang
Rini Safitri
UIN Maulana Malik Ibrahim Malang

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui dampak sharia compliance pada kepuasan nasabah melalui mediasi layanan digital banking pada perbankan syariah. Metode penelitian yang digunakan adalah metode kuantitatif. Sebanyak 120 kuesioner dikumpulkan dari nasabah bank syariah di BSI KC Malang Soetta untuk diuji hipotesis. Metode analisis yang digunakan adalah pengujian analisis jalur menggunakan uji sobel test untuk mengetahui pengaruh dari variable mediasi. Hasil penelitian ditemukan berdasarkan hasil uji sobel tes pada perhitungan berdasarkan rumus dan diperoleh nilai sebesar 5,492 > 1,96 (sig < α=5%). Dapat disimpulkan bahwa layanan digital banking mampu memediasi pengaruh sharia compliance terhadap kepuasan nasabah BSI KC Malang Soetta.

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How to Cite
Widiya, T. N., & Safitri, R. (2021). PENGARUH SHARIA COMPLIANCE TERHADAP KEPUASAN NASABAH BSI KC MALANG SOETTA DIMEDIASI OLEH LAYANAN DIGITAL BANKING : THE EFFECT OF SHARIA COMPLIANCE ON CUSTOMER SATISFACTION AT BSI KC MALANG SOETTA MEDIATED BY DIGITAL BANKING SERVICE . NISBAH: Jurnal Perbankan Syariah, 8(2), 93–102. https://doi.org/10.30997/jn.v8i2.6558
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Vol. 8 No. 2 (2022): NISBAH: Jurnal Perbankan Syariah
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Articles
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This work is licensed under a Creative Commons Attribution 4.0 International License.

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