ARIFIN, M.; GEMINA, D.; SILANINGSIH, E. ANALISIS TINGKAT KEPUASAN PENUMPANG PADA FASILITAS PELAYANAN BUS TRANSJAKARTA BERBASIS STANDAR PELAYANAN MINIMAL (SPM). Jurnal Sosial Humaniora, [S. l.], v. 6, n. 2, p. 104–121, 2015. DOI: 10.30997/jsh.v6i2.505. Disponível em: https://ojs.unida.ac.id/JSH/article/view/505. Acesso em: 2 may. 2024.