A. Aprianto, “ANALISIS DAMPAK KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH MELALUI KEPUASAN NASABAH PADA PRODUK PEMBIAYAAN KOMERSIAL UNIT USAHA SYARIAH PT. BANK TABUNGAN NEGARA (PERSERO)Tbk: ANALYSIS OF THE IMPACT OF SERVICE QUALITY ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION IN COMMERCIAL FINANCING PRODUCTS OF SHARIA BUSINESS UNITS PT. BANK TABUNGAN NEGARA(PERSERO) Tbk”, JN, vol. 5, no. 2, pp. 83–99, Dec. 2019.