FIRDAUSI FIKRI, A.; NAWANGSARI, E. R. GAP ANALYSIS TO MEASURE SERVICE QUALITY AT PUBLIC SERVICE MALL (MPP). Jurnal Governansi, [S. l.], v. 9, n. 1, p. 18–34, 2023. DOI: 10.30997/jgs.v9i1.5534. Disponível em: https://ojs.unida.ac.id/JGS/article/view/5534. Acesso em: 20 may. 2024.