Kualitas Pelayanan Pembuatan KTP-elektronik Pada Dinas Kependudukan dan Pencatatan Sipil Kota Bogor
Abstract
This study aims to determine how the Quality of KTP-el Service Making in the Population and Civil Registration Office of Bogor City. The increasing need in various lines of life and the need for documents of every citizen is a must. The service provided by the government to the public is to serve the State Administration, namely taking care of the official identity that must be owned by every citizen who is domiciled in Indonesia. The method used in this research is a descriptive method that is a description in the form of a description to explain the answers given by respondents in the questionnaire, the data obtained through interviews, literature studies and observations. The results of this study indicate that the quality of KTP-el services at the Department of Population and Civil Registration of Bogor City according to respondents is included in the criteria quite well. This is explained that the completion of KTP-el services is not optimal in terms of speed in printing which must wait for blanks from the center to inadequate facilities, the unavailability of benches to accommodate the public and the attitude of officers towards people who are not friendly to the community.
References
Dasar – Dasar Pelayanan Prima.
Jakarta : Yudhistira Gie, The Liang. 1998.
Ensiklopedia Administrasi. Jakarta: Gunung Agung.
Hardiansyah. 2011.
Kualitas Pelayanan Publik. Gava Media.
Kotler, Philip. 2002.
Manajemen Pemasaran di Indonesia. Analisis, Perencanaan, Implementasi dan Pengendalian. Salemba Empat. Jakarta.
Lukman, Sampara. 2008.
Manajemen Kualitas Pelayanan. Jakarta: STIA LAN Press.
Moenir, H.A.S. 1995.
Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi. Aksara.
Sugiyono. 2013.
Metode Penelitian Kuantitatif dan R&D. Alfabeta. Bandung.
Tangkilisan, Heser Nogi S. 2005.
Manajemen Publik. Jakarta: PT. Gramedia Widiasarana
Tjiptono, Fandi. 1997.
Prinsip-prinsip Total Quality Service (TQS). Yogyakarta
Penerbit ANDI Warella, Y. 1997.
Administrasi Negara Dan Kualitas Pelayanan Publik.
Semarang: FISIP UNDIP Hastono, Yuli Sudoso. 2008.
Pelayanan Publik di Bandar Udara Polonia Medan. Medan: Universitas Sumatera Utara
Undang-undang Nomor 23 Tahun 2006 tentang Administrasi Kependudukan
Undang – undang Nomor 11 Tahun 2008
tentang Informasi dan Transaksi Elektronik
Undang-undang Nomor 24 Tahun 2013 tentang Perubahan Atas Undang- undang Nomor 23 Tahun 2006
Tentang Administrasi Kependudukan
Undang-undang Nomor 25 Tahun 2009 tentang Pelayanan Publik
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with Jurnal Governansi agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in ADMINISTRTAIE.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in ADMINISTRTIE.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
