SISTEM E-SAMSAT SUMUT BERMARTABAT : SEBUAH INOVASI UNTUK MENINGKATKAN PELAYANAN PUBLIK
Keywords:
E-samsat, Media Baru, Pelayanan Publik, Sumatera utaraAbstract
Technological advances are growing rapidly and have reached every aspect of human life. This research aims to investigate how the E-Samsat Sumut Bermartabat system acts as an innovation to improve public services for residents in the province of North Sumatra. This research uses a descriptive method with a qualitative approach, where data is collected through literature review from books and scientific journals. From the literature, it was revealed that the use of the E-Samsat Sumut Bermartabat application has advantages and disadvantages. One of the advantages is that the PKB payment process becomes easier, faster, and more accurate. Meanwhile, one of the weaknesses is the unevenness of the internet network and the lack of socialization among the community regarding procedures and how to use this application, so not all North Sumatra residents have the ability to use the application to pay taxes.
References
Damanpour, F. (1991) Organizational Innovation: A Meta-Analysis of Effects of Determinants and Moderators. Academy of management Journal, 34, 555-590. http://dx.doi.org/10.2307/256406
Ginting, R., & et. al. (2021). Etika Komunikasi dalam Media Sosial: Saring Sebelum Sharing (R. Fauzi, Ed.; 1st ed.). Insania.
Kriyantono, R. 2006. Teknik Praktis Riset Komunikasi. Jakarta: Kencana.
Lister, Martin. 2009. New Media: A Critical Introduction. London & New York: Routledge.
Lubis, N. H., Harahap, R. D. 2022. Pengaruh Layanan E Samsat Terhadap Penerimaan Pajak Kendaraan Bermotor Di UPT. Pusat Dukungan Operasional Layanan Pendapatan Daerah. Bima Journal Business, Management and Accounting Journal, 3 (1). DOI: https://doi.org/10.37638/bima.3.1.29-36.
Manoharan, A. P., Ingrams, A. (2018). Conceptualizing E-Government from Local Government Perspectives. State and Local Government Review, 50(1), 56–66. https://doi.org/10.1177/0160323X18763964.
Nazir, M. 2003. Metode Penelitian. Jakarta: Ghalia Indonesia.
Osborne, S. P., & Brown, L. (2011). Innovation, public policy and public services delivery in the UK. The word that would be king? Public Administration, 89(4), 1335–1350. https://doi.org/10.1111/j.1467-9299.2011.01932.x.
Rogers, E. M. 2003. Diffusion of Innovation. 5th edition. New York: Free Press.
Setijaningrum, Erna. 2009. Inovasi Pelayanan Publik. Surabaya: PT. Medika Aksara Globalindo.
Severin, W. J. And Tankard. J. W. 2009. Teori Komunikasi. Jakarta: Kencana.
Suwarno, Y. 2008. Inovasi di Sektor Publik. Jakarta: STIA-LAN Press.
Visualisasi Data Kependudukan-Kementerian Dalam Negeri 2022" (Visual).www.dukcapil.kemendagri.go.id. Diakses tanggal 26 Juli 2023.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Syafruddin Pohan, Rima Ivana, Fenny Kurniasih
![Creative Commons License](http://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with Jurnal Governansi agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in ADMINISTRTAIE.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in ADMINISTRTIE.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.