ANALISIS PELAYANAN PUBLIK DI PUSKESMAS: STUDI KASUS PELAYANAN KESEHATAN DI KECAMATAN KUALA
Keywords:Public services, health centers, health services
This article analyzes public services at Community Health Centers (Puskesmas) with a focus on case studies of health services in Kuala District. The main objective of this article is to evaluate the effectiveness, efficiency, and user satisfaction with the health services provided at the Puskesmas. The research method used in this study involved collecting data through interviews, observation, and distributing questionnaires to users of health services at the Puskesmas. The collected data were analyzed descriptively to identify strengths and weaknesses in the public services provided. The results showed that the Puskesmas in Kuala District faced several challenges in providing optimal health services. Some of the obstacles identified included the lack of number and quality of human resources, limited medical facilities and equipment, and the slow response to community needs. However, health services at the Puskesmas also have advantages, such as active health promotion and disease prevention programs, as well as the availability of basic medicines free of charge. Based on the research results, this article provides recommendations for improving public services at the Kuala District Health Center. These recommendations include increasing the number and quality of human resources, improving medical facilities and equipment, increasing responsiveness to community needs, and increasing coordination between the Puskesmas and related agencies. It is hoped that this article can contribute to the development of public services at the Kuala District Health Center and become a reference for further research and improvement in this field.
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